Contacts
How to Reach Us
If you would like to get in touch with the team at gracesplace13.com, the only way to contact us is by email: [email protected]. Please include a clear subject line so we can route your message to the right person as quickly as possible.
What You Can Write About
We welcome messages on the following topics:
- Questions about our content — for example, how we review and compare online pokies with the best payout rates.
- Corrections — if you have spotted outdated information, a broken fact, or an error in one of our reviews, let us know and we will look into it.
- Feedback — suggestions on how we can improve the site or topics you would like us to cover in 2026.
- Partnership requests — commercial enquiries and collaboration proposals can also be sent to the email address above.
Response Time
We read every message we receive and usually reply within a few business days. During busy periods it may take a little longer, so we appreciate your patience. Please avoid sending duplicate emails, as this slows down our ability to respond to everyone.
Questions About Your Casino Account
Please note that gracesplace13.com is an independent review and information website — we are not a gambling operator. We do not run a casino, hold player accounts, or process any payments. For this reason, questions about deposits, withdrawals, bonuses, wagering requirements, or account verification must be directed to the customer support team of the casino you are playing at. You will normally find their contact details in the "Support" or "Help" section of the casino's own website. We are unable to access your account, speed up a payout, or resolve disputes with an operator.
Need Help With Gambling?
If gambling is causing problems for you or someone you care about, free and confidential help is available in Australia. Gambling Help Online provides 24/7 support, counselling and information for Australians affected by gambling. You can also call the national helpline on 1800 858 858 at any time. We encourage all our readers to gamble responsibly and to treat pokies as entertainment, not a way to make money.